User Guide

■How to order

We accept applications 24 hours a day via the Internet.

We will respond to orders and inquiries by email on business days, excluding Saturdays, Sundays, and holidays.

■Payment method

Various correspondence

·Bank transfer

Financial institution: Sumishin SBI Net Bank Branch name: Corporate First Branch Branch number: 106 Regular deposit
Account number: 1774701
Name: カ)ファンブロス
(※Transfer fees must be paid by the customer)

■Shipping Fees

Shipping costs vary depending on the product. ¥680~
Delivery company: Sagawa Express

■About shipping

We will ship within 2-3 business days after confirming the stock status. However, pre-ordered items and back-ordered items will be shipped as soon as they arrive.

If you have a preferred delivery date and time, please select it in the shopping cart when placing your order.

You can specify the delivery date within 5 days after 2 business days (excluding Saturdays, Sundays, and holidays) from the date of order.

*Please note that shipping may be delayed depending on the situation.

■Returns and exchanges

Generally, we do not accept returns or exchanges.

In the case of set products, we post products that are close to the actual products that will be sent to you. Therefore, we cannot accept returns due to customer reasons such as the product being different from the image.

In the unlikely event of a return, all return shipping costs will be borne by the customer. (Please contact us within 7 days.)